We make every effort to make sure our product descriptions are as detailed as possible including sizing and colour guides for our garments.

• Due to the different monitor and light effect, the actual color of the item might be slightly different from the color showed on the pictures.
• Please allow 1-3cm measuring deviation due to manual measurement.
• The size label of some clothing is on the outside of the garment.
• Asian sizes tend to run smaller than US sizes.
• All items are listed in USD dollars unless stated otherwise.
• Clothing Care: It is recommended to hand wash or machine wash on low temperature or hand wash, do not bleach, hang or line dry.

My final goal is the best experience for you, so please do not hesitate to message me if you want anything else.

Should you have an item you wish to send back to change the size or colour, please send your item(s) back to us with your order number and details enclosed.

Once your item has been received back into our warehouse it will be processed and a store credit will be issued to the value of the original purchase price of your return. You can then use this credit to re-purchase in a new size or colour that you desire.

Please note that we do not offer exchanges, only store credits. This is due to the high demand we have for our products as we cannot always guarantee a size or colour will be available when your return eventually arrives at our warehouse.  

The store credit will be emailed to you in the form of a gift card. This code must then be applied at the checkout and the value of the card will be applied to your order. Please ensure this is applied before proceeding to confirm the order.

Sale Items - Discounted products & Promotional items.

There are no returns on sale items unless they are found to be faulty. All sales for clearance, promotional and discounted stock are final and no exchanges can be processed. Please choose carefully.

• Garment must be undamaged, unworn, unwashed or in otherwise unused condition with all original labels intact. Please note that we will not accept goods if there is animal fur, etc. on the clothing as this is a serious health risk.
• Goods must also be returned odour free - (Free of  cigarettes , dampness etc).
• Cost of shipping the returned item is the responsibility of the buyer.

We offer free shipping over USD$100.

Unfortunately because we process our orders so quickly we cannot amend existing orders.

We aim to ship goods within 2 business day's of receiving your order. Please note we ship orders on working days and weekend orders will be packed and dispatched the following Monday.

Processing time: 1-2 business days
Shipping (ship to US only): 4-10 business days
Shipping: Worldwide
Note: Due to the enormous volume of orders, processing and shipping time may be delayed by an extra 3-5 business days.

• Please double-check your shipping address before placing your order. We cannot be held responsible for undelivered packages due to incorrect delivery details.
• We can ship to FPO and APO addresses, but we do not ship to general PO Boxes – please use a residential or business address.
• No changes or cancellations
• Customs duties and taxes are the responsibility of the buyer.

If you are unsure then we suggest you size up as it is guaranteed your wee one will continue to grow! 

Most items are hand measured so there may be a 1-3cm error.

If you have a question about sizing then please feel free to contact us at willowsfog@gmail.com prior to making your purchase.

Sizing: 3M (0-3 months / 58cm), 6M (3-6 months / 66cm), 9M (6-9 months / 73cm), 12M (9-12 months / 80cm), 24M (12-24 months / 90cm), 3T (2-3 years / 100cm), 4T (3-4 years / 110cm), 5T (4-5 years / 120cm), 6T (5-6 years / 130cm), 7T (6-7 years / 140cm), 8T (7-8 years / 150cm)